Seventh year in a row.
Scottsdale, AZ – March 1, 2018
CyberScout, an industry leader in data security, identity theft protection and identity theft resolution, has been recognized for the seventh consecutive year by the 12th annual Stevie Awards for Sales & Customer Service.
The Arizona-based cybersecurity firm was awarded a Silver Stevie® in the category Front-Line Customer Service Team of the Year for its work with consumers in the aftermath of the Equifax breach. CyberScout was also awarded a Silver Stevie award in the “Customer Service Department of the Year” category.
In a world with a constantly changing matrix of threats, where cybersecurity affects everyone, CyberScout achieves the highest standards for identity and data defense services. In annual customer surveys, CyberScout’s response team consistently earns a 99 percent satisfaction rating.
“The entire CyberScout family is thrilled to be recognized again by the Stevie Awards for outstanding customer service among companies globally,” said Matt Cullina, CEO of CyberScout. “At CyberScout, our high-touch customer service team guides each individual case to successful resolution—responding, reaching out, providing an information-rich experience in the process of recovering client information, restoring the integrity of their identity portfolio and repairing damaged reputations. Our focus on the client’s experience has earned CyberScout its international reputation for the best available identity theft services.”
Since 2003, CyberScout has provided cyber-incident preventive education, proactive protection services and incident remediation for more than 17.5 million households and more than 770,000 businesses. The company’s services are provided through more than 660 client partners, including 16 of the top 20 U.S. property and casualty insurance carriers, and six of the top seven Canadian insurers.
With past winners including IBM, Apple, BASF, Ford Motor Company, Procter & Gamble, DHL, Delta Airlines, Samsung and many others, the Stevie Awards for Sales & Customer Service evaluate the achievements of contact centers, customer service, business development and sales professionals worldwide in more than 60 nations.
In addition to New York, Providence and Phoenix, Arizona, CyberScout has office locations in Montreal, and Galway, Ireland.
Judging of entries is conducted in one round to determine the Gold, Silver and Bronze Stevie® Award winners. Judges are recruited worldwide, apply to judge on the Stevie Awards for Sales & Customer Service web site, and are assigned to juries by Stevie® Awards staff based on their industry, function and experience. Each entry is reviewed and rated by no fewer than five (5) volunteer judges who have been approved as qualified (by Stevie Awards staff) to judge those entries. All entries are viewed and rated at the judges' convenience over the Internet. Rating is done on a scale of 1-10.
Since 2003, CyberScout has been setting the gold standard for identity and data defense services – from proactive protection and education to successful resolution. [LK9] CyberScout combines boots-on-the-ground experience with high-touch personal service to help commercial clients and individuals minimize risk and maximize recovery. To learn more, visit www.cyberscout.com.
About Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.