Eighth year in a row!
Scottsdale, AZ – April 17, 2018
CyberScout has been recognized by the 13th Annual Stevie Awards for Sales & Customer Service adding yet another pair of wins to the now eight-year winning streak for the industry leader in data security, identity theft protection and identity theft resolution.
The international cybersecurity firm was awarded a Silver Stevie® in the category Front-Line Customer Service Professional of the Year for the work of senior fraud specialist Stephen Isaacs. Isaacs’ work with consumers and high net worth individuals is marked by consistent high marks and client satisfaction on the most complex cases of identity-related fraud. Isaacs management of case workers and investigators was also cited in the nomination. His survey score hits an industry high 99.12 percent.
The company also received a Bronze Stevie® in the category Customer Service Management Team of the Year.
The nature of identity theft makes it a global concern, with threat trends crossing regional barriers. Because CyberScout supports clients in many countries, our customer service management team maintains close communication with our partners both here and abroad. Under the leadership of Victor Searcy, VP, Global Operations, the CyberScout customer service team constantly reviews new identity fraud attacks and global best practices concerning data privacy and information governance.
“The entire CyberScout family is no stranger to the Stevie Awards, but we couldn’t be prouder of this year’s accomplishment,” said Bill Tait, acting CEO of CyberScout. “CyberScout is unique in providing high-touch customer service that has earned us an international reputation for the best available personalized identity theft services anywhere.”
With past winners including Acer, Apple, BASF, BT, Ford Motor Company, ING, Procter & Gamble, Samsung and many others, the Stevie Awards for Sales & Customer Service evaluate the achievements of contact centers, customer service, business development and sales professionals worldwide in more than 60 nations.
Stevie Award judges include many of the world’s most respected executives, entrepreneurs, innovators, and business educators. Each of the awards programs harnesses the insights and talents of more than 200 judges each year.
Since 2003, CyberScout has set the standard for full-spectrum identity, privacy and data security services, offering proactive protection, education, and data theft resolution as well as breach preparedness and response. Serving approximately 17.5 million households worldwide and more than 770,000 businesses, CyberScout is offered globally by an ever-growing number of client partners. CyberScout combines extensive experience with high-touch service to help individuals, government and commercial clients minimize risk and maximize recovery.
To learn more, visit www.cyberscout.com
About Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.