CyberScout
April 09, 2020

CyberScout Recognized for Customer Service Excellence with Three 2020 ISPG Awards

SCOTTSDALE, Ariz. – April 9, 2020 – CyberScout, a global leader in identity theft resolution, data defense and employee benefits services, today announced that it has been recognized for industry-leading customer service with a Bronze, Silver and Gold Award in the Sixth Annual 2020 Info Security PG’s Global Excellence Awards®. These prestigious global awards recognize cybersecurity and information technology vendors with advanced, ground-breaking products, solutions, and services that are helping set the bar higher for others in all areas of security and technologies.

“CyberScout is honored to once again be recognized by Info Security with three awards that reflect our commitment to customer service,” said Jennifer Leuer, Chief Executive Officer, CyberScout. “Corporate data breaches threaten business continuity while identity theft and fraud can devastate individual and family finances. Our teams are passionate about working with our clients to help their customers prevent and recover from cybercrime.”

CyberScout won Bronze for Customer Service and Support Team – Department of the Year. The CyberScout global breach and resolution team is comprised of highly experienced specialists and fraud investigators who resolve claims with empathy and expert guidance for victims of data breach, identity theft and fraud. Team members average 10 years of fraud-related customer service experience and work from offices in the U.S., Canada and Ireland to provide round-the-clock global coverage for customers worldwide.

CyberScout won Silver for Customer Service and Support Team – Department North America (USA and Canada). The CyberScout customer service team is comprised of highly experienced resolution specialists who work directly with individuals and families to minimize and assess risks, monitor for identity theft and manage successful resolutions if theft or fraud occurs. The members of this elite team average 10 years of fraud- and breach-related customer service experience with language proficiencies in German, French, Spanish, Swedish, English and Mandarin.

CyberScout won Gold for Info Security Marketing Initiative of the Year. The CyberScout Marketing Portal is an innovative online content library that helps CyberScout partners easily customize and use CyberScout educational materials including videos, handouts and training programs. The Marketing Portal empowers internal employees and client companies to customize marketing materials and roll out educational programs quickly and easily.

More than 35 judges from around the world representing a wide spectrum of industry experts participated in the judging process. For more information on Info Security PG’s Global Excellence Awards®, please visit https://infosecurityproductsguide.com/global-excellence-awards/.

Since 2003, CyberScout has set the standard for full-spectrum identity, privacy and data security services, offering proactive protection, education, and data theft resolution as well as breach preparedness and response. Serving approximately 17.5 million households worldwide and more than 770,000 businesses, CyberScout is offered globally by an ever-growing number of client partners. CyberScout combines extensive experience with high-touch service to help individuals, government and commercial clients minimize risk and maximize recovery.