Scottsdale, AZ – February 13, 2019 – Security Products Guide, the industry's leading information security research and advisory guide, has named four CyberScout winners in the 15th Annual 2019 Info Security PG’s Global Excellence Awards in Customer Service Team of the Year , Cyber Security Vendor Achievement of the Year, CEO of the Year and Customer Service Department of the Year. These prestigious global awards recognize cybersecurity and information technology vendors with advanced, ground-breaking products, solutions, and services that are helping set the bar higher for others in all areas of security and technologies.
CyberScout is proud to be the winner of Info Security Products Guide’s (ISPG) 2019 Global Excellence Awards in the following four categories:
Customer Service Team of the Year – 100-499 Employees
Brett Montgomery, Fraud Operations Manager: Members of the Team: [Global Team] Heather Fetherston (Supervisor) – Aelmuire Mullaney, Hanna Sjodsen, Chanelle Xiu, Olivia Gu [Canada Team] Marianne Morissette (Manager) – Christopher Shaver, Michael Bulger [North America] Brett Montgomery – Stephen Isaacs, Kelli Mercer, Christine Popke, Victor Reyna, Boualien Saiyasith, Vanessa Depiano, Charmonair Johnson, Sharlene Miles, Carletta Hasken
CyberScout’s front-line customer service team taps into a deep pool of expertise to support our broad client base. The group is comprised of 25 senior-level individuals and this elite team of professionals averages nine years of experience. Together they fielded 23,432 breach-related calls and 49,884 total calls in the past year, providing 24/7 assistance to identity theft victims.
The nature of identity theft makes it a global concern, with threat trends crossing regional barriers. Our customer service team takes calls from many countries and they’re in constant communication with our international partners. This allows our U.S.-based professionals to better understand where new threats may be emerging so they can service customers most effectively.
The team works with everyone from average families to high net worth individuals to business clients of all sizes. The cause behind each incident of identity theft is also different, from a breach at a healthcare provider’s office to data loss at the local school district. Each case has the potential to bring unique challenges that our team sorts out every day, with 99 percent of CyberScout customers reporting they are satisfied or very satisfied with our service.
Customer Service Department of the Year – 100-499 Employees
Victor Searcy, Vice President of Global Operations
Victor Searcy, vice president of global operations at CyberScout, heads up our customer service management team. His extensive experience is a valuable asset in guiding the customer service leadership as they constantly review new identity fraud hacks and attacks, and evaluate other threats that could put our customers at risk.
CEO of the Year – 100-499 employees
Matt Cullina served as CEO of CyberScout from 2008 to January 2019 and is currently EVP, Managing Director of Global Markets.
Under Cullina’s leadership, CyberScout evolved from a service provider enjoying strong partnerships among personal lines carriers in the United States to a multifaceted, award- winning provider of identity and data risk management, breach response, resolution and education services around the globe.
Cybersecurity Vendor Achievement of the Year – 100-499 Employees
When identity theft strikes, the impact on its victims can be devastating. A survey conducted for CyberScout by the Identity Theft Resource Center, shows that nearly half of consumers don’t know where to turn after a data breach that makes them vulnerable to cybercrime. Nor do they know whom to trust. Fortunately, millions of people have access to CyberScout’s resolution services team as a service through their insurer, bank or employer.
“We are proud of the award-winning CyberScout teams and services recognized this year by these ISPG awards,” says CyberScout’s acting CEO Bill Tait. "These awards represent an amazing achievement for the CyberScout organization and a testament to the work our team does every day."
Visit www.infosecurityproductsguide.com for the complete list of winners.