Our experts help you quickly and efficiently resolve cyber claims.
Cyberscout Claims is the industry’s first third-party administrator focused exclusively on managing cyber and privacy breach claims and providing better outcomes for carriers and policyholders. Our experienced cyber claims experts:
- Provide carriers with complete transparency into their cases with 24/7/365 visibility and monitoring of claims through a digital dashboard.
- Directly connect with policyholders to provide outstanding customer service.
- Seamlessly coordinate with internal and external teams, including Cyberscout’s forensic investigation and breach fulfilment experts.
- Reduce expenses from costly and less-experienced outside claims counsel or nonspecialized claims examiners.
- Assist with performing benchmark comparisons against your own cyber claims using aggregated cyber claims loss data.
Cyberscout in Action
When a major insurance partner moved their cyber claims handling to Cyberscout in 2018, the advantages were clear:
|Previous Claims Firm||Cyberscout Claims|
|Time period||3 years (2015-2018)||2 years (2018-2020)|
|Number of claims||120||111|
|Average paid claim||$15,640||$6336|
|Exceeded policy limits||10 (8.3%)||0 (1 at limit)|
Best-in-Class Customer Service
Your most valued policyholders will appreciate Cyberscout Claims for our:
- Superior policyholder experience reflecting the carrier’s brand value
- Personalized handling backed by highly-trained claims professionals
Claims engagement process
|Customer expresses a wish to raise a claim|
|Explain claim process and timeframes to customer|
|Explain that Cyberscout will assist with collating any documents their insurer may require|
|Provide insurer with contact details to raise claim|
|Assist customer with follow-up queries from insurer through the claims process|
|Continue to update case file and close file once issue has been resolved|