Our experts help you quickly and efficiently resolve cyber claims.
Cyberscout Claims is the industry’s first third-party administrator focused exclusively on managing cyber and privacy breach claims and providing better outcomes for carriers and policyholders. Our experienced cyber claims experts:
- Provide carriers with complete transparency into their cases with 24/7/365 visibility and monitoring of claims through a digital dashboard.
- Directly connect with policyholders to provide outstanding customer service.
- Seamlessly coordinate with internal and external teams, including Cyberscout’s forensic investigation and breach fulfilment experts.
- Reduce expenses from costly and less-experienced outside claims counsel or nonspecialized claims examiners.
- Assist with performing benchmark comparisons against your own cyber claims using aggregated cyber claims loss data.
Cyberscout in Action
When a major insurance partner moved their cyber claims handling to Cyberscout in 2018, the advantages were clear:
| Previous Claims Firm | Cyberscout Claims | |
| Time period | 3 years (2015-2018) | 2 years (2018-2020) |
| Number of claims | 120 | 111 |
| Total payments | 1,876,823 | 519,626 |
| Average incurred | $18,717 | $6,336 |
| Average paid claim | $15,640 | $6336 |
| Exceeded policy limits | 10 (8.3%) | 0 (1 at limit) |
Best-in-Class Customer Service
Your most valued policyholders will appreciate Cyberscout Claims for our:
- Superior policyholder experience reflecting the carrier’s brand value
- Personalized handling backed by highly-trained claims professionals
Claims engagement process
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Customer expresses a wish to raise a claim |
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Explain claim process and timeframes to customer |
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Explain that Cyberscout will assist with collating any documents their insurer may require |
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Provide insurer with contact details to raise claim |
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Assist customer with follow-up queries from insurer through the claims process |
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Continue to update case file and close file once issue has been resolved |
